Last updated 3 October 2026 · Part of our terms; prices are on the pricing page.
Thirty days, no questions asked. Ask within 30 days of any payment and we refund it in full. This applies to every plan: monthly, annual, lifetime and founding family.
The refund goes back to the payment method you used. How long it takes to appear depends on your bank or card issuer.
A refund ends the plan it paid for: a refunded subscription is cancelled at once, and a refunded lifetime or founding family plan ends too. You drop back to the free side, and your child keeps their progress.
Monthly and annual plans are simply cancelled rather than refunded. Cancel any time from the billing portal on your account page; Pro stays on until the period you have paid for ends, and nothing more is charged.
The 14-night trial needs no card, so there is nothing to refund: when it ends you drop back to the free side and nothing is charged.
We do. Alpenrise is sold by Bravo Consulting Limited, a New Zealand company, and payments are processed by Stripe. We issue the refund through Stripe, back to the card you paid with; the receipt Stripe emailed you shows which payment it was.
Nothing here removes rights you have under the consumer law of the country you live in.
Not sure which payment it was, or anything else? Write to [email protected]. A person answers.